Business & Client Relations Programs

Business & Client Relations Programs


 What is it?

The Business and Client Relations plus Marketing Course is designed to provide Students with the knowledge, skills and work experience, highly sought after by employers, in Canada’s Hospitality, Tourism and Retail Industries. This Customer-focused course offers an interactive curriculum, which will enable students to succeed in today’s ever changing business environment.

Who is this course for?

The Business and Client Relations plus Marketing Course is designed for those who have limited to no experience in the Service Industries in Canada. However, this course is also designed for those who wish to upgrade their existing skills, with a view to develop their careers beyond entry-level positions. The course is of particular benefit to new arrivals to Canada seeking to improve the cultural knowledge and linguistic proficiency required for employment in North America.

What will you gain?

• Improved business communication skills
• Developed active listening skills
• Expanded workplace vocabulary
• Refined interview skills
• Improved inter-personal and inter-cultural skills
• Work Experience (paid) consisting of employment in various sectors of the service industry.

Co-op Program Options

Business & Client Relations Fundamentals:
3 modules (12 weeks)
12 weeks co-op
Business & Client Relations:
4 modules (16 weeks) 16 weeks co-op
Business & Client Relations Plus:
5 modules (20 weeks) 20 weeks co-op
Business & Client Relations Plus and Marketing
6 modules (24 weeks) 24 weeks co-op


Note: Intake every 4 weeks for all our Business & Client Relations Programs; with 12 intakes per year.

Program Modules

Introduction to Business in Canada

  • introduction to business in Canada
  • effective customer service practices in Canada.
Hospitality and Tourism

  • labour market information in the hospitality and tourism industry in Canada.
Customer Care & Client Management

  • information about the Retail industry
  • effective customer service skills within the field.
Career Connection

  • essential entry level work skills required to successfully get and keep a job.
Business Leadership & Communication

  • written and spoken business communication
  • variety of communication methods for the modern business office.
Marketing & Branding

  • principles and strategies in the marketing of hospitality, tourism and retail sectors.



What is the schedule like?

The Business & Client Relations Programs includes field trips, guest speakers and presentations in addition to class work, homework assignments and exams. The course is divided into 4 week modules with each module addressing a different aspect of business and client relations (for example: retail, hospitality, tourism, etc) and the service industries in Canada.

• 96 contact hours per module.
• 4 outside visits per module.
• Weekly assessments to ensure students are meeting the expected learning outcomes.
• Group presentations.
• 20 hours of homework per module.

Content changes according to the module. The following is an overview of a generic day in the classroom.

9:00 – 10:00 Speaking Practice and Homework review.  
10:10-11:10 Vocabulary for job candidates Students use this time to review and put into context any new vocabulary or industry phrasing relevant to the topics covered in that weeks module. This would also be the time block(s) where the instructor would introduce any new materials to be studied.
11:20-12:20 Group presentation preparation Teamwork is an important component of the workplace. Group presentations provide students an opportunity to build teamwork skills which are integral to the course and successful completion of the Diploma. Students are often assigned a presentation to be given by their group in the afternoon.
12:20-1:20 Lunch A much needed break and a chance to make any last minute preparations for your lessons!
1:20-2:20 Group presentation Time to show your hard work.
2:30-3:30 Exam Workshop This is a time for teamwork and personalized instruction from your teacher as you prepare for your weekly exams.

How long is the course and when can I enroll?

Candidates may choose from a 12 week course followed by a 12-week practicum, 16 week course followed by a 16-week practicum, a 20-week course followed by a 20-week practicum and a 24-week course followed by a 24-week practicum.

New students are accepted into the course every four weeks following the completion of each module.*

*See dates above for details

What are the admission requirements?

• High School graduation or equivalent.
• English language proficiency equal to TOIEC 500 or,
International House level 4, (Lower Intermediate), or Canadian Language benchmark 5.
• Successful completion of interview with qualified instructor via Skype or in person.

Candidates who do not have the necessary level of English may enter a general English program at International House Vancouver until they reached the proficiency required.


Approval by PTIB

This course is approved.

Approval by PTIB

This program is approved.

Start Dates 2022

September 26
October 24
November 21

Start Dates 2023

January 9
February 6
March 6
April 3
May 1
May 29
July 10
August 8
September 5
October 2
October 30
November 27
Scheduled School Breaks:
December 19, 2022 to January 6, 2023
June 26 to July 7, 2023
December 25, 2023 to January 7, 2024