Business and Client Relations Programs

  • Business and Client Relations
  • Fundamentals Co-op (3+3)
  • Business and Client Relations Co-op (4+4)
  • Business and Client Relations Plus Co-op (5+5)
  • Business and Client Relations Plus and Marketing Co-op (6+6)

Number of Modules

3

Total Program Hours

600

Study Hours

300

Work Experience/Co-op Hours

300

Credentials

Certificate Program

Program Type

Full-Time

Duration

6 Months

Number of Modules

4

Total Program Hours

800

Study Hours

400

Work Experience/Co-op Hours

400

Credentials

Certificate Program

Program Type

Full-Time

Duration

8 Months

Number of Modules

5

Total Program Hours

1000

Study Hours

500

Work Experience/Co-op Hours

500

Credentials

Certificate Program

Program Type

Full-Time

Duration

10 Months

Number of Modules

6

Total Program Hours

1200

Study Hours

600

Work Experience/Co-op Hours

600

Credentials

Certificate Program

Program Type

Full-Time

Duration

12 Months

Learning Outcomes

  • Enhanced Communication Skills
  • Active Listening Abilities
  • Industry-Specific Vocabulary
  • Interview Expertise
  • Inter-Personal and Inter-Cultural Skills

The Business and Client Relations Programs are designed to meet the needs of students who
will be working in the Retail, Hospitality and Tourism industries in Canada. Students will learn
important information about working in Canada and practical skills that will improve their job
prospects.

Upon completion of the programs, students will

  • Develop oral and written skills in the business environment
  • Be introduced to Canadian workplace standards
  • Develop work readiness attitudes
  • Learn creative problem-solving approaches
  • Practice essential customer service skills relevant to the hospitality and retail sector
  • Demonstrate awareness about serving alcohol in British Columbia
  • Learn about skills related to food handling
  • Understand retail marketing strategies

Upon completion of their study, students will work in

Entry-level positions in the following fields:

  • Hospitality
  • Retail
  • Tourism

Career opportunities include:

  • Customer Service Representative
  • Help desk Representative
  • Administrative Assistant
  • Marketing Assistant
  • Project Assistant
  • Event Coordinator
  • Front Desk Clerk
  • Server
  • Barista
  • Catering Staff
  • Event Staff
  • Receptionist
  • Desk Clerk
  • Office Assistant
  • Valet

Program Details

Program Schedule

Day classes
Monday to Friday – 9:00 am to 1:00 pm

Evening classes
Monday to Friday – 5:30 pm to 9:30 pm

PTIRU Approved Program
This program has been approved by the Private Training Institutions Regulatory Unit (PTIRU) of the Ministry of Post-Secondary Education & Future Skills.

Business and Client Relations Fundamentals

Diploma Only:

Instructional hours: 300 hours
Length of program: 12 weeks (approximately 3 months)

Diploma with Co-op:

Instructional hours: 300 hours
Co-op: 300 hours
Length of program: 600 hours over 24 weeks (approximately 6 months)

*Please consider reading weeks when planning the duration of your studies.

Business and Client Relations Co-op

Diploma Only:

Instructional hours: 400 hours
Length of program: 16 weeks (approximately 4 months)

Diploma with Co-op:

Instructional hours: 400 hours
Co-op: 400 hours
Length of program: 800 hours over 32 weeks (approximately 8 months)

*Please consider reading weeks when planning the duration of your studies.

Business and Client Relations Plus

Diploma Only:

Instructional hours: 500 hours
Length of program: 20 weeks (approximately 5 months)

Diploma with Co-op:

Instructional hours: 500 hours
Co-op: 500 hours
Length of program: 1000 hours over 40 weeks (approximately 10 months)

*Please consider reading weeks when planning the duration of your studies.

Business and Client Relations Plus and Marketing Co-op

Diploma Only:

Instructional hours: 600 hours
Length of program: 24 weeks (approximately 6 months)

Diploma with Co-op:

Instructional hours: 600 hours
Co-op: 600 hours
Length of program: 1200 hours over 48 weeks (approximately 12 months)

*Please consider reading weeks when planning the duration of your studies.

Admission Requirements

  • Must be 19 years of age and above
  • High school diploma or equivalent
  • Complete Pathway English at IH Vancouver OR reach an IELTS 5.5, or TOEFL iBT: Overall score of 46, or CLB PT: Listening 6, Speaking 6, Reading 5, and Writing 5, or CELPIP: Listening 6, Speaking 6, Reading 5, and Writing 5, or CAEL: Overall of 40, or Duolingo English Test with an overall score of 95.

* Please refer to this table for a detailed overview of all accepted tests and scores.

Fees

Please visit our Fees page or email [email protected] to learn about our special price promotions.

Start Dates

Program Dates 2025

January 6 • February 3 • March 3 • March 31 • April 28 • May 26 • July 7 • August 5 • September 2 • September 29 • October 27 • November 24

Class start and end dates may vary as schedules will be modified to accommodate for Canadian holidays.

For More Information

If you have any questions or require further information, please don’t hesitate to reach out via email at [email protected]. We’ll be happy to assist you!

Learning Journey

Curriculum

This course encompasses both theoretical foundations and hands-on knowledge of Canadian business practices, equipping students with a comprehensive understanding of the workings of Canadian businesses. Topics covered include operational processes, strategic planning, organization, development, and control measures.

This course provides an overview of labor market information in the Canadian hospitality and tourism industry. Topics covered include effective customer service skills within hospitality and tourism through simulations, role playing, demonstrations, video instruction and group projects.

Students will gain insight into essential aspects of the retail industry, while also acquiring a comprehensive understanding of effective customer service skills tailored to this field.

This course is designed to instruct and prepare students on the essential entry level work readiness skills required to secure and maintain employment successfully.

This course focuses on varied methods of business communication for the modern workplace. It also concentrates on Business Leadership Structures and Managing Organizations, examining work cultures and customer relations important to job success and intercultural differences that impact business communication.

Students will learn about principles and strategies in the marketing of hospitality, tourism and retail sectors. The course will focus on real life business problems, and this will enhance the students’ analytical thinking, problem solving and leadership skills.

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*These programs have been approved by the Private Training Institutions Regulatory Unit (PTIRU) of the Ministry of Post-Secondary Education and Future Skills.