Refund & Cancellation Policy
- FAQ's
1) Select the Language you want to learn,
2) Select the Level of the Language You want to Learn
3) Choose the appropriate time slot of the class this session
4) On the next page fill out your contact details
5) Apply the returning student coupon (if you are a returning student)
6) Pay securely using PayPal
If you Are a returning Student, You will be given a promo code during the class/session or you can email us your details and we will check and revert back to you with the same.
PLEASE READ THE REFUND POLICY CAREFULLY
The following policies, statements, and agreements form the cornerstone of International House Vancouver. These policies provide a framework, clearly outlining the expected conduct and actions in different areas. If you need additional information about any specific policy or require these documents in an accessible format, please feel free to contact us at info@ihvancouver.com or call (604) 739-9836.
Please Note - Application Fees is Non-Refundable
CIRCUMSTANCES WHEN REFUND PAYABLE | AMOUNT OF REFUND |
Before program start date, IHV receives a notice of withdrawal (applies to all students) | |
• No later than seven days after student signed the enrolment contract, and • Before the program start date. | 100% tuition and all related fees, other than application fee. Related fees include administrative fees, application fees, assessment fees,and fees charged for textbooks or other course materials. |
• At least 30 days before the later of: a) The program start date in the most recent Letter of Acceptance (international students) b) The program start date in the enrolment contract. | IHV may retain up to 10% of tuition, to a maximum of $1,000. IHV must refund fees paid for course material |
• More than seven days after the student and IHV signed the enrolment contract, and • Less than 30 days before the later of: a) The program start date in the most recent Letter of Acceptance (international students) b) The program start date in the enrolment contract. | IHV may retain up to 20% of tuition, to a maximum of $1,300. IHV must refund fees paid for course materials if not provided to the student. |
After program start date, IHV provides a notice of dismissal or receives a notice of withdrawal (applies to all students, except those enrolled in a program delivered solely by distance education) | |
• After the program start date, and up to and including 10% of instruction hours have been provided. | IHV may retain up to 30% of tuition. IHV must refund fees paid for course materials if not provided to the student. |
• After the program start date, and after more than 10%, but before 30% of instruction hours, have been provided. | IHV may retain up to 50% of tuition. IHV must refund fees paid for course materials if not provided to the student. |
Student does not attend program – “no-show” (applies to all students except those enrolled in a program delivered solely by distance education): | |
• Student does not attend the first 30% of the program. | IHV may retain up to 50% of the tuition. IHV must refund fees paid for course materials if not provided to the student. |
IHV receives a refusal of study permit (applies to international students requiring a study permit): | |
• Before 30% of instruction hours would have been provided, had the student started the program on the later of the following: a) The program start date in the most recent Letter of Acceptance b) The program start date in the enrolment contract • Student has not requested additional Letter(s) of Acceptance. | 100% tuition and all related fees, other than application fee. |
After the program start date, student withdraws or is dismissed, (applies to students enrolled in a program delivered solely by distance education): | |
• Student completed up to 30% of the program. | IHV may retain up to 30% of tuition. IHV must refund fees paid for course materials if not provided to the student. |
• Student completed more than 30% but less than 50% of the program (based on evaluation provided to student). | IHV may retain up to 50% of tuition. IHV must refund fees paid for course materials if not provided to the student. |
Student enrolled in a program without having met the admission requirements for the program | |
• If the student did not misrepresent the student’s knowledge or skills when applying for admission and the registrar orders the IHV to refund tuition and fees. | 100% tuition and all related fees, including application fees |
IHV does not provide a work experience | |
• IHV fails to provide the work experience within 30 days of the contract end date, unless the registrar determines the IHV was prevented from doing so by circumstances beyond its control. | 100% tuition and all related fees, other than application fees |
IHV must pay the tuition or fee refund within 30 days after receiving notice of withdrawal or refusal of study permit; providing a
notice of dismissal, or the date on which the first 30% of the hours of instruction are provided (no-show).
If an international student delivers a copy of a refusal of a study permit to the institution, this policy apply as if the copy of the refusal were a notice of withdrawal, unless the international student requests an additional letter of acceptance
Note: Programs of study may not be downgraded once they have commenced. Program upgrades are based on availability and may or may not be possible.
HOUSING CANCELLATION POLICY
- Housing Cancellation Policy before arrival
- Accommodation placement fee is non-refundable
- If a student cancels 3 weeks or more before the arrival date, no cancellation fee will be charged
- If a student cancels less than 3 weeks before the arrival date, 1 week of housing will be charged
- If a student cancels less than 1 week before the arrival date or is a no-show, 2 weeks of housing will be charged
- Housing Cancellation Policy after arrival
- Students registered for one month or less of housing must give the Housing Coordinator TWO weeks
- Students registered for more than one month of housing, must give the Housing Coordinator ONE month
- If there is a serious problem* with the host family that requires an immediate move, the Housing Coordinator will assist in finding a new family at no extra
- If a student chooses to change accommodation for his/her own reasons, there will be a charge for the new placement and IH Vancouver does not guarantee
*Serious problems include: Physical danger to the student by someone or something in the homestay family or home Sexual or physical abuse by someone in the homestay family or another student Undocumented over-use of drugs or alcohol by the homestay family or another student.
Note: *The Placement fee is non-refundable. *There is no refund available for missed meals in Homestay.
Admissions
The admission process includes the following steps:
- A student or their representative sends completed registration form to IH
- IH checks availability of the course and if admission criteria are fulfilled and responds if any clarification of enrollment detail is required
- If there is a minimum level required for the course, IH will ask for credentials to prove the student’s level of If no sufficient credentials are available, IH may ask the student to complete the IH online test. If the test does not come up
with a clear result or there are any doubts about the level, IH may conduct further assessment via a skype or telephone interview.
- If the student can be accepted into the program, IH sends the invoice(s) and a confirmation email to the student or/and their representative together with the student contract and a link to the IH policies. The student will be required to sign the contract and to return it to IH before the start of the
- Payment needs to be made: Non-refundable registration placement fees are due at the time of registration with the balance due at least 21 days prior to the start of your course.
Acceptable forms of payment include:
Flywire, Bank Transfer, Bank Draft, Money Order, Canadian Cheque, Visa, Master Card, AMEX, JCB, Interac, Cash or Union Pay. ($2% surcharge for credit card payments, $5000 limit for credit card payments)
All bank charges must be paid by the payer.
- IH will send out the Letter of Acceptance and arranges extra services as required (accommodation, airport transfer, medical insurance) and sends out the details at least 21 days before the course starts but only after agreed payment has been received.
Bank information
- Please inquire : Tel: 1-604-739-9836 or Email: finance@ihvancouver.com
Late payments will be subject to the following fee:
More than 3 days $50
More than 5 days $100
More than 10 days: may be subject to debar from attending classes or examinations.